Refund Policy

Last updated: December 1, 2024

💯 14-Day Money-Back Guarantee

We're confident you'll love MysticEast. If you're not completely satisfied, we offer a full refund within 14 days of purchase — no questions asked.

1. Subscription Refunds

Monthly Subscriptions

  • Full refund available within 14 days of initial purchase
  • No refunds for partial months after the 14-day period
  • Cancel anytime to prevent future charges

Annual Subscriptions

  • Full refund available within 14 days of initial purchase
  • Pro-rated refunds available within the first 30 days
  • After 30 days, you may cancel to prevent renewal but no refund will be issued

Lifetime Access

  • Full refund available within 14 days of purchase
  • No refunds after 14 days due to the nature of lifetime access

2. One-Time Purchase Refunds

For individual report purchases (Deep Persona Report, Compatibility Analysis, etc.):

  • Full refund available within 14 days of purchase
  • Refund requests after report delivery will be reviewed case-by-case
  • No refunds for reports that have been downloaded or viewed in full

3. How to Request a Refund

To request a refund:

  1. Email us at [email protected]
  2. Include your account email and order/transaction ID
  3. Briefly explain why you're requesting a refund (optional but helpful)

We aim to process all refund requests within 3-5 business days. Refunds will be credited to your original payment method.

4. Exceptions

Refunds may not be available in the following cases:

  • Violation of our Terms of Service
  • Fraudulent activity or abuse of the refund policy
  • Requests made after the specified refund period
  • Chargebacks initiated without first contacting us

5. Free Trial

If you signed up for a free trial, you won't be charged until the trial ends. You can cancel anytime during the trial period without being charged.

6. Cancellation vs. Refund

Cancellation stops future charges but doesn't provide a refund for past payments. Refund returns money for a purchase you've already made. You can cancel your subscription anytime from your account settings.

7. Processing Time

Once approved, refunds typically take:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Apple Pay: 5-10 business days

Processing time may vary depending on your payment provider.

8. Contact Us

For refund requests or questions about this policy:

SZLK LTD
Company Number: 16843016
Email: [email protected]
Address: 128 City Road, London, EC1V 2NX, United Kingdom

Have questions before purchasing?

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Our refund policy complies with UK Consumer Rights Act 2015 and EU Consumer Rights Directive. Payments are processed by Paddle, our Merchant of Record.