Privacy Policy

Last updated: December 1, 2024

1. Introduction

MysticEast, operated by SZLK LTD (Company Number: 16843016), a company registered in England and Wales ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Birth Date: Required for generating your Eastern Energy Persona and horoscope readings
• Payment Information: Processed securely by Paddle; we do not store credit card details
• Communications: When you contact us for support

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs
• Cookies: See our Cookie section below

3. How We Use Your Information

We use your information to:

• Provide personalized readings and insights based on your birth date
• Process payments and manage subscriptions
• Send you service-related communications
• Improve and optimize our Service
• Respond to your inquiries and provide support
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

• Contract: To provide the Service you requested
• Consent: For marketing communications (you can opt out anytime)
• Legitimate Interest: To improve our Service and prevent fraud
• Legal Obligation: To comply with applicable laws

5. Data Sharing

We may share your information with:

• Paddle: Our payment processor and Merchant of Record
• AI Service Providers: To generate personalized readings (data is anonymized)
• Analytics Providers: To understand Service usage (anonymized data)
• Legal Authorities: When required by law

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. When you delete your account, we will delete your personal data within 30 days, except where we need to retain it for legal purposes.

7. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies

We use cookies to:

• Keep you signed in
• Remember your preferences
• Analyze how you use our Service
• Improve user experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. International Transfers

Your data may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related inquiries:

SZLK LTD
Company Number: 16843016
Email: [email protected]
Address: 128 City Road, London, EC1V 2NX, United Kingdom